In an effort to eliminate unnecessary waste and reduce our carbon footprint as a company, we partner with global merchants from the USA, China, and Turkey and ship directly from our factories to provide you the best prices and the finest products in the most efficient way possible.
At TORU, we understand that receiving your premium travel suitcase in a timely manner is essential for your travel plans. That's why we've crafted a shipping policy designed to ensure prompt delivery while maintaining the exceptional quality standards we're known for.
Processing and Shipping Time
- Processing: Each suitcase is carefully crafted to order. This ensures you receive a unique, high-quality product designed specifically for you. The crafting process typically takes 5-7 business days.
- Shipping: Due to the size and weight of our suitcases, as well as the logistics involved, delivery typically takes 4-5 weeks from the date of shipment.
Why It Takes This Long
- Made-to-Order Craftsmanship: Unlike mass-produced products, our suitcases are made to order. This allows us to focus on quality and customization but requires additional time for production.
- Heavyweight Shipping: Our suitcases are designed to be durable and long-lasting, which means they are heavier than standard packages. Heavier items require more specialized handling and may take longer to move through shipping channels.
- Global Shipping Complexities: For international orders, customs clearance and varying regional shipping times can contribute to longer delivery durations.
We are committed to ensuring that your suitcase arrives in perfect condition and meets our high standards. We appreciate your understanding and patience as we deliver a product that is truly worth the wait.
Each suitcase is meticulously crafted to meet our exacting standards of quality and durability. From the initial design phase to the final inspection before shipping, every step of the process is carefully executed to ensure that your TORU suitcase arrives in pristine condition, ready to accompany you on your next adventure.
At Toru, we strive to achieve full transparency while providing the best and most satisfactory service and experience. For this reason, customers may cancel their for whatever reason no questions asked. However, cancelation requests will be valid and applicable after 12 hours of making the order. As we make sure to start the manufacturing and shipping process at our earliest convenience in order to deliver your package smoothly, efficiently and in a timely manner.
Please note that due to the upcoming Chinese New Year holiday, our suppliers and manufacturers in China will be on break from January 25 to February 5. As a result, there may be delays in processing and shipping orders placed during this period. We appreciate your understanding and patience as we work to fulfill all orders as quickly as possible once operations resume.