In an effort to eliminate unnecessary waste and reduce our carbon footprint as a company, we partner with global merchants from the USA, China, and Turkey and ship directly from our factories to provide you the best prices and the finest products in the most efficient way possible. 

At TORU, we understand that receiving your premium travel suitcase in a timely manner is essential for your travel plans. That's why we've crafted a shipping policy designed to ensure prompt delivery while maintaining the exceptional quality standards we're known for.

  • For orders within the USA, Canada, and France, we offer expedited shipping within 2-3 weeks.

  • For orders within the USA, Canada, and France, Shipping and delivery time within 2-4 weeks. While shipping times may vary depending on your location, rest assured that we're committed to ensuring your order reaches you promptly and securely.

Each suitcase is meticulously crafted to meet our exacting standards of quality and durability. From the initial design phase to the final inspection before shipping, every step of the process is carefully executed to ensure that your TORU suitcase arrives in pristine condition, ready to accompany you on your next adventure.

At Toru, we strive to achieve full transparency while providing the best and most satisfactory service and experience. For this reason, customers may cancel their for whatever reason no questions asked. However, cancelation requests will be valid and applicable after 12 hours of making the order. As we make sure to start the manufacturing and shipping process at our earliest convenience in order to deliver your package smoothly, efficiently and in a timely manner.

Should you have any questions or require assistance regarding your order or shipping, please don't hesitate to contact our dedicated customer support team at:

Your satisfaction is our top priority, and we're here to ensure your TORU experience exceeds your expectations every step of the way.