REFUND/RETURN POLICY

ALL SALES ARE FINAL (There are no refunds once products ship out, it is the receiver's responsibility to use a secure/correct residence to get their orders).

NO REFUNDS/EXCHANGES ARE AVAILABLE UNLESS IT RESULTS FROM AN ERROR ON OUR END (REFUNDS ONLY IN FORM OF STORE CREDIT).

ERRORS MUST BE IDENTIFIED WITHIN 7 DAYS OF RECEIPT, OTHERWISE YOUR ORDER WILL NOT QUALIFY FOR A REFUND OR EXCHANGE.

EXCHANGE/ITEM RETURNS ARE AVAILABLE WITHIN 7 DAYS OF DELIVERY. CUSTOMER MUST CONTACT US HERE- WITHIN THIS TIME FRAME TO MAKE THE REQUEST. PLEASE INCLUDE THE ORDER NUMBER AND REASON FOR THE REQUEST. ITEMS MUST BE IN NEW AND UNWORN CONDITION WITH TAGS ATTACHED. CUSTOMER IS RESPONSIBLE FOR ALL SHIPPING COSTS TO RETURN ITEM(S) TO POMEL. WE ACCEPT ONLY EXCHANGES IF THE ITEM(S) IS DEFECTIVE OR ARRIVED DAMAGED AT THE DELIVERY. REFUND WILL BE IN STORE CREDIT IN THE FORM OF A POMEL GIFT CARD OR ITME(S) EXCHANGE. AS SOON AS RECEIVE THE RETURNED ITEM(S), THE REPLACEMENT WILL BE PROCESSED IMMEDIATELY OR GIFT CARD WILL BE EMAILED DIRECTLY TO THE CUSTOMER. (THE CUSTOMER HAS TO PAY THE EXTRA SHIPPING FEE OF $9 REQUIRED FOR POMEL TO SHIP THE REPLACEMENT AS WE DO NOT COVER EXTRA SHIPPING EXPENSES).

IN CASE OF A REFUND, THE PROCESS TAKES 1-3 BUSINESS DAYS.
ERRORS MUST BE IDENTIFIED WITHIN 7 DAYS OF RECEIPT, OTHERWISE YOUR ORDER WILL NOT QUALIFY FOR A REFUND OR EXCHANGE. (REFUNDS DO NOT INCLUDE SHIPPING FEE)

For any other information do not hesitate to contact us at info@toruclo.com